I have an error message "We could not load the data" from my Social Media campaign for LinkedIn and Twitter results. Does someone know how I can fix that error? Thanks, Ivonne
Social Media Campaign results
1 reply
Best reply by William A
HelloĀ @IVONNER93Ā ,
Ā
If creating and scheduling a new post for the affected platforms doesn't alleviate the issue, then it's indicating there was an API refresh for the platforms, and your account will need to be reconnected.Ā
Ā
Social platforms will occasionally refresh their API permissions, which requires 3rd party connections to have to be re-established by the users. You canĀ disconnect a social pageĀ from your Constant Contact account from the Social tab. After that, I'd recommend removing our app's permissionsĀ from the affected platforms (LinkedIn). Then you canĀ reconnect the pageĀ and reinstate those permissions from the Social tab in your CTCT account.
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