Solved: Suspended Contact list - Constant Contact Community

AnyseS9 · ‎03-10-2023

Hi, I sent an email to a list with over 10,000 contacts and over 2000 came back suspended. We waited 48 hours and sent the same email again to the same list but they still came back suspended. Would you be able to tell me why the emails were still suspended even after we waited and sent the same email again?

William_A · ‎03-10-2023

Hello @AnyseS9 ,

For information on how contacts become suspended and how to go about addressing it, I'd recommend going through our main article on the topic.

If you need further assistance regarding your large number of suspends, I'd advise speaking with our Delivery team directly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎03-10-2023

Hello @AnyseS9 ,

For information on how contacts become suspended and how to go about addressing it, I'd recommend going through our main article on the topic.

If you need further assistance regarding your large number of suspends, I'd advise speaking with our Delivery team directly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Suspended Contact list

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.