Community Home
Resources
Events & Webinars
Learn
Groups
Product Ideas
cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Followers Are Great, Contacts Are Gold. Create a Free AI-Quiz With Lead Magnet to Share With Your Followers and Own Your Contacts!
Get Started

Transferring Constant Contact account ownership

SOLVED
Go to solution
HannaCRE
Rookie
‎02-27-2023 01:04 PM
0 Votes
‎02-27-2023 01:04 PM

Our account owner left the company without transferring over ownership. How can we transfer ownership at this point?

Labels:
1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎02-27-2023 01:16 PM
0 Votes
‎02-27-2023 01:16 PM

Hello @HannaCRE ,

 

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
Administrator
‎02-27-2023 01:16 PM
0 Votes
‎02-27-2023 01:16 PM

Hello @HannaCRE ,

 

If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Why Picking the Right Fonts for Your Emails Matters

    When it comes to email marketing, design plays a huge role in grabbing attention and keeping your readers engaged.

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
MAY 13
How to Create, Promote, and Manage Your Events in Constant Contact
1PM - 2PM EST
Register now
Recommendations