Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Tutorial: Insert a Video into Your Email

SOLVED
Go to solution
Celebrating-Grace
Rookie
0 Votes

Having trouble with thumbnails showing correctly from Vimeo. I get a multi-colored, striped thumbnail instead of the thumbnail of the video.  Anyone else having that problem?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @Celebrating-Grace ,

 

We've seen this issue occur sporadically with different Vimeo videos, when trying to get their thumbnail info from Vimeo's API. For the sake of troubleshooting, please try some of the following troubleshooting steps:

  • Simply delete the video block, and then add it back in with the same url to see if that resolves the issue.
  • Copy the video's link from the Share option by clicking the paper plane icon. Then insert the newly copied share link into your video block. Some users have had success copying the URL in the Embed Code section of the share popup, rather than the direct video share URL.
  • Get a screencap of the video frame you want, and insert it as an image in your email. Then make it a clickable image to the video.
  • Try removing the "s" from "https" to see if that's able to force the correct thumbnail through.
  • Try setting the specific video thumbnail on the Vimeo side.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

Top Answer
William_A
Administrator

Hello @Celebrating-Grace ,

 

We've seen this issue occur sporadically with different Vimeo videos, when trying to get their thumbnail info from Vimeo's API. For the sake of troubleshooting, please try some of the following troubleshooting steps:

  • Simply delete the video block, and then add it back in with the same url to see if that resolves the issue.
  • Copy the video's link from the Share option by clicking the paper plane icon. Then insert the newly copied share link into your video block. Some users have had success copying the URL in the Embed Code section of the share popup, rather than the direct video share URL.
  • Get a screencap of the video frame you want, and insert it as an image in your email. Then make it a clickable image to the video.
  • Try removing the "s" from "https" to see if that's able to force the correct thumbnail through.
  • Try setting the specific video thumbnail on the Vimeo side.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @Celebrating-Grace ,

 

We've seen this issue occur sporadically with different Vimeo videos, when trying to get their thumbnail info from Vimeo's API. For the sake of troubleshooting, please try some of the following troubleshooting steps:

  • Simply delete the video block, and then add it back in with the same url to see if that resolves the issue.
  • Copy the video's link from the Share option by clicking the paper plane icon. Then insert the newly copied share link into your video block. Some users have had success copying the URL in the Embed Code section of the share popup, rather than the direct video share URL.
  • Get a screencap of the video frame you want, and insert it as an image in your email. Then make it a clickable image to the video.
  • Try removing the "s" from "https" to see if that's able to force the correct thumbnail through.
  • Try setting the specific video thumbnail on the Vimeo side.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 21
Save Time with Campaign Builder in Constant Contact
11AM - 12PM EST