Unsubscribed Contacts: Still showing in list.

I'm wondering if there is an easier way to remove Unsubscribed contacts from lists than manually removing each one. I see the Email Status says "Unsubscribed" but they still show in the list. There is no way to sort the list by Email Status to make it easier to organize/remove, and in the drop down to filter by status "Unsubscribed" is not an option. I want to know how many actual Subscribed contacts are in a list, and want to be able to track that metric regularly. Please let me know if there is an easier way.

5 replies
Best reply by William A

After further investigation and speaking with our technical teams, it looks like this was part of a very recent update in order to accommodate SMS-only contacts. It also has the indirect benefit of maintaining the list record, in case a contact unsubs accidentally, or as part of an integration sync, and needs to be resubbed.

 

What this means going forward, is that contacts in a list that unsubscribe for emails will remain in the lists they were a part of, regardless of their SMS subscription status. Our article on understanding unsubscribed contacts has been updated since that release to reflect this change. However, their unsubscribed email status means that they won't be sent email campaigns, even if the list they're in is selected to send to. 

 

In the event that a contact that is listed as unsubscribed says they still received your email, please call our phone support so they can investigate the specific contact further.

 

If you're not wanting unsubbed contacts to remain in your lists, you can remove them from the lists or delete them from your account entirely. We do still recommend that you maintain a record of your unsubscribed contacts in some capacity, whether that's in your account, or as a file in a database / cloud / device. You can either export the list itself and remove the Email Status: Subscribed contacts via your preferred spreadsheet program, or export all listed unsubscribed contacts

View original

Leaderboard