Prepare and Upload Images and Documents

JJ1987 · ‎08-02-2023

I uploaded a photo to my library and it turned sideways when I pressed done. Any help would be appreciated!

William_A · ‎08-02-2023

Hello @JJ1987 ,

Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor.

If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎08-02-2023

Hello @JJ1987 ,

Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor.

If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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