Using Animated GIF Images in an Email Campaign

SOLVED
Go to solution
DonaldS36
Rookie
0 Votes

I created a GIF using Canva.  It's 600px x 150px and 327 KB.  When I try to upload the file, Constant Contact tells me to try saving my file as a different file type and re-upload it.  Can anyone help with this? Thanks!

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @DonaldS36 ,

 

Does either of the following troubleshooting steps alleviate the upload issue for that gif?

  • Open image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
  • Compressing the Gif (using lossy compression is available)
  • Converting the Gif to an MP4 filetype, then converting back to a Gif
  • Putting the Gif in an image hosting site, then adding it to your email via the Image URL method
  • Making sure the Gif matches all the optimization criteria

If none of those alleviate your issues, please respond to the automated @ mention email with the Gif attached so we can investigate further.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @DonaldS36 ,

 

Does either of the following troubleshooting steps alleviate the upload issue for that gif?

  • Open image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
  • Compressing the Gif (using lossy compression is available)
  • Converting the Gif to an MP4 filetype, then converting back to a Gif
  • Putting the Gif in an image hosting site, then adding it to your email via the Image URL method
  • Making sure the Gif matches all the optimization criteria

If none of those alleviate your issues, please respond to the automated @ mention email with the Gif attached so we can investigate further.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST