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account member activations

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FirstNameL52742
Rookie
‎02-04-2022 01:16 PM
0 Votes
‎02-04-2022 01:16 PM

Is there a way to update a user's member name?  We had someone that was deactivated a while ago and there was not an option to reactivate so I created a new account and she's having issues getting in.  This process should be way easier for the account owner (me) to navigate.

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John_M
Employee
Employee
‎02-04-2022 06:48 PM
0 Votes
‎02-04-2022 06:48 PM

Hello @FirstNameL52742 ,

 

The knowledge base article that I have provided here for you walks through the steps on updating your username on file. That alternate user as well can follow the same steps to make changes to their username.

 

 

John M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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1 REPLY 1
John_M
Employee
Employee
‎02-04-2022 06:48 PM
0 Votes
‎02-04-2022 06:48 PM

Hello @FirstNameL52742 ,

 

The knowledge base article that I have provided here for you walks through the steps on updating your username on file. That alternate user as well can follow the same steps to make changes to their username.

 

 

John M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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