adding contacts after an email campaign has been scheduled

[StevenT4907]

Scenario - I have 10 contacts with the same Tag. I create an email campaign and schedule a series of emails to be sent to those contacts that have that tag. SUBSEQUENTLY, I add 5 new contacts with that same Tag. Do the emails that are already scheduled to go out in the future for contacts with that tag AUTOMATICALLY get sent to all 15, or just the original 10 that existed when the email was scheduled to be sent?

[William_A · Accepted solution]

Hello @StevenT4907 ,

The email will be targeting contacts that match the scheduling criteria set. So if you schedule an email, then add several more contacts that match the scheduling criteria (list/segment selection, narrow by tag, etc.) before the actual sendout, then those newly added contacts should be included. If you add the contacts after the actual sendout, then they won't be retroactively sent to.