customers not getting emails

SOLVED
Go to solution
KristiV83
Rookie
0 Votes

I have several customers that have said they are not getting their emails. I've double checked their email addresses and they have checked their spam folders. Can you please help me figure this out? Check  and 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @KristiV83 ,

 

The first contact you provided is showing engagement activity for your emails, including the Jan 2022 email. The second contact is showing as Awaiting Confirmation, on their contact card, meaning they won't be sent any emails until they complete the Confirm Opt-In (COI) process

 

If the second contact is unable to find the automated COI email we sent when you added their address to your account, they'll need to resubscribe to you in some other manner. The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form, you can request our Review team do a manual override of the COI. You’ll need to get an email directly from the contact explicitly stating they want to be subscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to Confirm Opt-In, we have to make sure one of these processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @KristiV83 ,

 

The first contact you provided is showing engagement activity for your emails, including the Jan 2022 email. The second contact is showing as Awaiting Confirmation, on their contact card, meaning they won't be sent any emails until they complete the Confirm Opt-In (COI) process

 

If the second contact is unable to find the automated COI email we sent when you added their address to your account, they'll need to resubscribe to you in some other manner. The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form, you can request our Review team do a manual override of the COI. You’ll need to get an email directly from the contact explicitly stating they want to be subscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to Confirm Opt-In, we have to make sure one of these processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (63%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST