email domain

[williamw42]

I have tried since the beginning of the year to re-establish use of our domain email, but no one seems to be able to help. Why?

[William_A]

Hello @williamw42 ,

Can you please elaborate on what you're referring to? I checked your account, and it's already setup for self-authentication, so I'm not sure where else in your account you'd be trying to "re-establish use of your domain."

Are you able to find the answer you're looking for in our Email Authentication FAQ?

[williamw42]

Yes, I did the self-authentication, and I was led to believe that was all I needed to do. However, if I try to send a test email or that actual email to  it goes nowhere. I hope you can help.

[William_A]

Hello @williamw42 ,

I was able to test send your drafted and previously sent emails, and receive them in my regular inbox right away without any issues. However, I am not you, which is what your email program is likely having an issue with. When you send an email to yourself through us - test or otherwise - it has the chance to trigger a warning message or be spammed out depending on your email program's settings. This is because it's an email being sent to you, claiming to be from yourself, but actually coming from a different source (us). For you, it should be as simple as dragging the email into your regular inbox to teach your email program's algorithm to trust it. 

Here are some general best practices for deliverability. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. If you're unable to receive your test emails, you may want to check with your IT, to ensure we're safelisted and marked as trusted to deliver to you. If you'd like to learn more about safelisting, and what it entails:

• Safelisting domains in a security system
• Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.