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link being inserted incorrectly

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PhillipW296
Rookie
‎07-24-2022 12:12 AM
‎07-24-2022 12:12 AM

Several emails I have sent recently, when they are sent, arrive with a link embedded in the message that I did not put there. It is a link from an older email I sent months ago, and when I go back into the campaign the link isn't in the message I sent....but the messages in people's inboxes have the link present. So I compose he email without the link, the link isn't there now if I go into the campaign, but it is there in the delivered emails. Any ideas on how this is happening and how to fix it?

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1 ACCEPTED SOLUTION
Zoe_H
Employee
Employee
‎07-24-2022 10:17 AM
‎07-24-2022 10:17 AM

Hello @PhillipW296,

 

Thank you for reaching out to the Community! When I go into your most recent draft email I do see two active links currently there. Have you attempt to create the campaign fully from scratch in a brand new template instead of copying? I believe the link is being carried over through a copy. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Zoe_H
Employee
Employee
‎07-24-2022 10:17 AM
‎07-24-2022 10:17 AM

Hello @PhillipW296,

 

Thank you for reaching out to the Community! When I go into your most recent draft email I do see two active links currently there. Have you attempt to create the campaign fully from scratch in a brand new template instead of copying? I believe the link is being carried over through a copy. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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