Hello, the logo that I use as my profile picture (that little circle that shows up next to my organization's name in the inbox) has suddenly disappeared. Now, when I send e-mails or even test e-mails, there's no logo accompanying my email. It's just an empty circle. How did this disappear? The only thing I changed account wise was to make my organization's name lowercase instead of uppercase. The logo is still uploaded in my profile and hasn't been touched. Any help would be greatly appreciated.
Hello @Solve ,
The issue is that you're sending using the ccsend rewrite, so your true email address' profile pic won't be shown by receiving email clients. The only real resolution to this would be to switch to self-authentication so you'd be sending with a from address that's your actual email address.
See also:
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereSupport Tips
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
See ArticleSupport Tips
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
See ArticleSupport Tips
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
See Article