restoring a deleted unsubscribed contact
HELP! A member accidentally unsubscribed and I accidentally deleted them as a contact. It will not allow me to re-enter their email address. They want to be reinstated. How can I do this?Â
Hello @TeriD19 ,
Â
I'd recommend re-uploading the contact via the type/paste multiple or file upload methods. However, the contact would still be considered unsubscribed from you, even doing this.
Â
Ultimately, the most efficient method for the contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.
Â
If theyâre unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. Youâll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then youâll need to call into the Review team, and follow their processes from there.
Â
Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these processes is followed.
Popular Posts:
đ Coming Soon: A New and Improved Canva Integration!
đ What Industry Are You In? Cast Your Vote!
âïžWhatâs Your Open Rate MVP?