templates for customer journey (gone!)

ChertheFire
Rookie
0 Votes

I spent a good part of today building the templates for a customer journey. It crashed several times while being built. Now, all my templates are gone. I'll try again tomorrow, but as of tonight, it says there are 0 journeys. a second attempt says it's unable to load. Hope they are all there!

3 REPLIES 3
ChertheFire
Rookie
0 Votes

I'm just sending some feedback. I spent a good part of today building several journey ways with the beta testing. It crashed several times during the process. Then when I went to log back in it says zero journeys are there. A second attempt says to check back later. It was several hours of setting up images, links, products, coupon codes, etc...would hate to lose it all. I will check back, but in case the community needs to know...

William_A
Administrator
0 Votes

Hello @ChertheFire ,

 

Since the custom journeys is fairly new, our higher level technical team is wanting to gather additional info, and troubleshoot further. I've assigned their case to the agent I spoke with, and they'll be reaching out to your account's primary email address for follow-up. They should be reaching out within the next 4 business days, depending on their personal case and call queues.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
ChertheFire
Rookie
0 Votes

Thank you, William, I was told by the online chat staff to post here. I understand it's new. I wanted to let someone know about the experiential end of setup yesterday. I checked today and so far, it looks like all the information is as I left it yesterday. All Journeys appeared in the queue as active or in draft form as expected.

Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST