unable to connect instagram account no matter what i do

[DesM]

I have been trying for several days with different browsers but still unable to connect my instagram account to facebook.  I have both as professional business page for face book and my instgram account is business.  Please let me know how to connect these or a way to just connect constant contact to instagram.  I don't use the facebook page anyway. Thank you. Desiree

[William_A · Accepted solution]

Hello @DesM ,

Is your Instagram business page connected to your Facebook business manager, the one you log into with your personal Facebook account? Due to the way Facebook's (and Instagram's) API works, this page will need to be connected to that manager in order for us to connect to your applicable pages. Make sure to also confirm that the Instagram page is truly a business one, not a creator type which can look and function similar, but is ultimately not allowed to connect through the API. 

You may also wish to reach out to Facebook or Instagram's support if your business page continues not to show on your Facebook business manager, as there may be some other restriction on either one preventing it from being accessible on our side.

See also:

Change the Facebook Page associated with your Instagram Business Profile

Sync your social media accounts to create social posts through your Constant Contact account