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Recommended for Removal is confusing

Recommended for Removal is confusing

Please remove RECOMMENDED FOR REMOVAL as the DEFAULT category for displayed bounces. If you need a default, it should be ALL BOUNCES. It is a HUGE WASTE OF MY TIME when I have to go back to selecting ALL BOUNCES. All bounces are of concern to me, not just the ones YOU think I should be concerned about. PLEASE FIX THIS!!!!! Thanks.

236 Comments
Advisor
Status changed to: New
 
Occasional Visitor
Why cant I find this list? I have been looking and looking and I have been with you guys for awhile and usually I could delete the bounces- now it seems hid so I have to pay for emails that I cant even use. Please, advise. Thank you, Cheri :-D
CTCT Employee
Status changed to: New
 
CTCT Employee

Hi Cheri,

 

You will find information on managing your bounces in the link below:

 

Remove Bounced Email Addresses

Frequent Visitor
I really dislike the updates you have made. It is so much more cumbersome now. Adding contacts to lists - I used to be able to submit and then fix any invalid emails. Now, I have to scroll endlessly, find one, fix it and get bumped to the bottom of the list and have to scroll, find my place and repeat the painful process. The create list name piece at the end is klugy, often creating the list with the wrong name before I am done typing. I can't see any detail on bounce-backs. Was their mailbox full, bad email address, server rejected as spam. Just Email was not delivered. Not helpful at all when a customer calls complaining that she isn't getting our emails. Please roll-back the updates to the interface and return it to a more user-friendly state.
Member
I have the hardest time finding the list of bounces - I just spent a half hour looking for the bounces, I want to clean up the list - cannot find it - I never can. How do I navigate to eh bounce list so I can manage it? Thank you,
Occasional Advisor
Status changed to: New
 
Frequent Visitor
My Report says 25 bounces but when I print it only 16 show up. How do I get it to print all 25?
Moderator
Status changed to: New
 
Moderator

Hi David,

It sounds like you just need to change your view. By default we show you the bounces that are Recommended for Removal. 

 

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