Hi All... you should try contacting these guys from Australia if you think your different USA time zones are a hindrance. We have 0 ways of getting anything answered from these guys. What a joke - after being a customer for over 4 years I can't even ask a simple question. Chat is never online when we are awake - phone call the same. How ironic that a company selling email solutions to our clients is pathetic at providing a pathway for it's own customers to ask simple question. Community? What... we have to ask each other (us the clients) to solve all the issues?? Just been trying out another platform called Frederick that integrates 100% with Mindbody (the CRM we use). Have been keeping Constant Contact subscription while I evaluate both service. I can write an email to Frederick any time of the day - I don't care about waiting 24 hours or so for a response because I get we are on the other side of the world - but to not even be able to write a request for something? Guess which service I will be choosing going forward? (sorry...that wasn't a request for "the community" to provide ideas - but feel free to post your comments lol). @DanP. wrote: Dear ConstantContact, You seem to no longer publish an actual email address for which your paying subscribers can contact you directly; now there is this "idea" forum and "community". Along with your tedious new automatic robotic, automated telephone system, now we are required to submit "ideas" instead of just sending you a private direct email. Why does CC continue to create more distance between your team and your subscribers? I am writing with a complaint that I have voiced many times and seldom have received a reply: Please stop subjecting paying subscribers to unwanted and, in my opinion, unnecessary, pop-ups and teasers and other extraneous message content. We should have an option to opt out, as paying subscribers. Yet your company stubbornly refuses to offer this and, indeed, even to acknowledge the very existence of this ever-growing barrage of uwanted "messages". Thanks.
... View more