The fact that you make it so difficult to cancel your account, having to call and wait on hold for a long time, and talk to someone who is pushy about not doing it, is insane. Especially while there are a plethora of other services that are both more modern, easier to use and free. I canceled my account because my business no longer exists. However, if I am to start another in the future, and need email services, etc, I would no come back to Constant Contact for these reasons, where as if it were easier to use, change or cancel the account or vastly more modern than competitors, I would have considered returning or suspending rather than canceling.
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