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I just uploaded my 18 renewal lists. 6 of my renewal lists reflect current members in my organization. Constant Contact does not have a way for me to see who has unsubscribed when I upload a list...thus I can not call the current active member of our organization and fix the problem.
Many unsubscribe to one email such as conference emails because they think, "I will not be going to the conference," but don't realize that they are actually unsubscribing from all emails. We no longer have a way to make corrections.
The new Constant Contact is also falling short in a number of list management areas including the ability to select multiple lists using a check box and clear the contacts from multiple lists at once.
The new Constant Contact has so far been very disappointing for our organization. It has less direct marketing functionality than the former version. really a shame.
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List management functionalists no longer exist. New stsyem has turned the two steps I use to take to manage lists and segmented renewal reminders from 2 steps to 54. Please help!
I use to be able to select my segmented renewal lists and clear all contacts at once. Now I have to open each individual list, select the contacts, and then clear them. I have 18 different renewal messages I send each month that are highly segmented (i.e. we want people to only get the messages that pertain to them...just like constant contact taught us!) Please help us continue to send only pertinent messages to our highly valued list and membership!
Talked to Albert in Customer Service...he agreed this change was very bad for our situation...we have lost a great deal of functionality!
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