When are you going to fixed the issues with custom fields. This is crazy that you can't tell looking at the custom fields what position they are in...in order to pull them into an email. Also you let us now add unlimited fields yet only the first 15 can be pulled in. And to figure out what position they are in you have to send yourself a single email listing all the fields so that you can tell the values. RIDICULOUS!
Also...I previously had used all 15 fields and had deleted some of them to try and make room, but it seems that once used even if you delete them an add a new custom field, that the system doesn't go back in and use any fields in 1 thru 15 that are "blank". So now I'm sitting on the line with support and they are trying to figure out the work around so that I can get the Data I need into a Custom field that I can access. Again..how many times do we have to ask to get this fixed?
Also...the fact that on the email creation side the custom fields are given generic names of 1 to 15 and you have to know what is in each field is extremely inefficient. It was bad enough in the "preupgrade version" but now it's worse because you have shuffled all the info on the individual email record field so you really don't know how they align. EXTREMELY POOR AND NOT CUSTOMER FRIENDLY. The email creation tool should use the generic names
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This feature is broken in so many ways and I hate it compared to how it used to work.
1. The upload identifys a certain number of emails couldn't be uploaded because they had unsubscribed. I just did one that said 9 emails couldn't be uploaded. However, when I went through the AWFUL process of downloading the entire unsubscribe list and then having to do a VLOOKUP match in excell to figure out which ones might not have uploaded. There were only 3 on my list that had problems. Again....how can we manage lists if
a) The numbers aren't accurate
b) The process to idenfity the problems requires a multistep process.
YOU ARE SIGNIFICANTLY IMPACTING PRODUCTIVITY DUE TO THESE CRAZY WORK AROUNDS. Please get this fixed!
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Before you made your "upgrade"...I was able to see a list of all the contact/email records that I was trying to upload there were on the "unsubscribe/do not email list"...now you only tell me that XX could not be uploaded, but I can't pull a report.
I need to keep my core database clean and also flag these accounts there so that 1) I stop trying to import them because that's a waste of time and 2) more importantly, I don't want my customer service staff continuing to try to solicit a prospect on their own via email and so I NEED THIS INFO!
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