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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

About GrantM72977

GrantM72977
GrantM72977
Member
since ‎12-18-2013
‎01-19-2020
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Re: Emails not making it to Comcast addresses?

by GrantM72977 in Need help with something else?
‎02-16-2016 07:53 AM
‎02-16-2016 07:53 AM
Thanks so much for your help! The problem was that we had all our event supporters' logos href'd out to their web sites, and so I guess Comcast read the message as a link farm and marked it as spam. Had it fixed in just a few minutes by keeping the images and removing the hrefs. Thank you again! ... View more

Emails not making it to Comcast addresses?

by GrantM72977 in Need help with something else?
‎02-13-2016 06:42 AM
‎02-13-2016 06:42 AM
Hi,   Problem is basically the same as a recent AOL-related one:   https://community.constantcontact.com/t5/Email-Marketing/All-my-AOL-addresses-bounced-this-morning/td-p/276664   I just verified the problem with my two Comcast accounts. My test emails aren't showing up.   Another reason to be suspicious is that I've gotten no opens yet from Comcast addresses on a campaign that went out yesterday evening. True, those addresses comprise only five percent of the total, but combined with the fact that I never got those  test emails at my Comcast accounts, it just smells kinda fishy.   I read something on the board from 5-6 years ago saying Comcast was worse than AOL when it comes to aggressive blocking, but I have no idea whether that is still (or ever was) the case.   Thank you for any advice/assistance you can provide.   ... View more

Re: Inconsistent reporting

by GrantM72977 in Managing Contacts
‎01-02-2014 09:18 AM
‎01-02-2014 09:18 AM
Another user here with reporting problems.  Requested a report for UNIQUE opens, got a report for ALL opens.  Tried it in both Firefox and Chrome, got identical results.  Not really a showstopper for me, because I can export the csv and edit out (or Perl-script out) the duplicates, but still, exporting unique opens used to work great a few months ago, so I'm wondering how come we're seeing this bug all of a sudden.  Coming from the database world, it has the feel of a legacy stored procedure or SQL script no longer working properly with a recently-updated database engine, but I'm unfamiliar with your infrastructure, so I'm probably blowing smoke . . .   Anyway, thanks for looking into this. ... View more
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