About GrantM72977

GrantM72977 · ‎02-16-2016

Thanks so much for your help! The problem was that we had all our event supporters' logos href'd out to their web sites, and so I guess Comcast read the message as a link farm and marked it as spam. Had it fixed in just a few minutes by keeping the images and removing the hrefs. Thank you again!

GrantM72977 · ‎02-13-2016

Hi, Problem is basically the same as a recent AOL-related one: https://community.constantcontact.com/t5/Email-Marketing/All-my-AOL-addresses-bounced-this-morning/td-p/276664 I just verified the problem with my two Comcast accounts. My test emails aren't showing up. Another reason to be suspicious is that I've gotten no opens yet from Comcast addresses on a campaign that went out yesterday evening. True, those addresses comprise only five percent of the total, but combined with the fact that I never got those test emails at my Comcast accounts, it just smells kinda fishy. I read something on the board from 5-6 years ago saying Comcast was worse than AOL when it comes to aggressive blocking, but I have no idea whether that is still (or ever was) the case. Thank you for any advice/assistance you can provide.

GrantM72977 · ‎01-02-2014

Another user here with reporting problems. Requested a report for UNIQUE opens, got a report for ALL opens. Tried it in both Firefox and Chrome, got identical results. Not really a showstopper for me, because I can export the csv and edit out (or Perl-script out) the duplicates, but still, exporting unique opens used to work great a few months ago, so I'm wondering how come we're seeing this bug all of a sudden. Coming from the database world, it has the feel of a legacy stored procedure or SQL script no longer working properly with a recently-updated database engine, but I'm unfamiliar with your infrastructure, so I'm probably blowing smoke . . . Anyway, thanks for looking into this.

About GrantM72977

Re: Emails not making it to Comcast addresses?

Emails not making it to Comcast addresses?

Re: Inconsistent reporting