About SCMEA_Music

The customer service personnel explain that there were 'defects' in the way that the system worked prior to this 'fix'.  They say that "People with multiple email addresses wouldn't know what list they were on for their various email addresses".  It sounds like marketing administrators (CC Users) need training -- Not to be cut off at the knees.   The CSR had no problem transferring me to billing to discuss cancellation.  That's sad.   The Billing CSR had no idea of this change at his company - and kind of agreed with me that this whole thing 'smells wrong'.  I asked to be put in contact with a manager higher up in the company so I can express my displeasure.  We'll see what happens. ... View more

Please bring back multiple emails per contact.  If somebody later decides they only want to receive email at their work address rather than their home address, they can unsubscribe from one of their addresses.  Most of my users have two email addresses -- so when you separate them, will you bill me double?  Also, when I have to add people to extra lists, now I have to do that twice - once for their home account and once for their work account.  Please Bring Back Multiple Emails!! ... View more