Starting in November we noticed that our click rate had skyrocketed to 25%. Come to find out that isn't the case - that somehow Constant Contact is recording a click because some email servers trigger the first URL in our email (which is our company website). We knew that the open reporting is not accurate because some servers record an open when it isn't actually opened. Now the click reporting isn't accurate because some servers record a click when it isn't actually clicked. This makes it almost impossible to track to opened or clicked on newsletters. I have to filter out all of the contacts who "clicked" once on our newsletter because they probably didn't. The ones who actually did will never be contacted or marketing to further. This is a huge drawback to Constant Contacts value to us. Is there a workaround to this? Do I put a fake URL as the first link in our newsletter? I need some help to resolve this issue please.
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