I have created an automation it says 328555 started but seems to be stuck on 247063 sends. I think this is because I only remembered to start the automation after i started to add the contacts to the contact list (my bad, sorry!). However, how can I rectify this? I need to send them to the ones on the list that have not received the email yet. Please help
Hello user7906817 ,
Have the contacts that have started, but not been sent to yet, been in that status for more than 24 hours? If not, we recommend waiting until that amount of time has passed, as there are compliance factors and other technical functions that may delay automation step sending.
If a large number of contacts have still not been sent to after 24 hours have passed, please call in so our automation support team can troubleshoot live.
Generally speaking, you should just be able to remove the applicable contacts from the list that triggers the automation, then re-add them to the list to requeue them in the automation.
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