Under Account Settings --> Account Emails
We add a new account email
User verifies his email
but he never receives the next email that allows him to create his user id and password. We have repeated the process multiple times. Email is always verified but never the next step
Hello BrianS46985 ,
Verifying an email address on an account is not the same as adding a user. Verifying email addresses simply makes them available on your account to use for the account's main address, from address, reply-to address, and/or billing address.
For step-by-step and visual guidance on adding users , see our main support article on the topic.
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