Can I receive replies to my SMS text messages?

I have SMS and not used it.
I am looking to see if someone can text you back with SMS.

Example time changes of appointments or needs to communicate?

If it can’t do this I may unenroll. I need an interactive chat (1:1) but also send texts to as needed to clients

SMS

SMS Text Marketing

1 reply

Best reply by William_A

Hello @KathrynT5 ,

If you need to go back over how the SMS tool works, I'd recommend this overview article. The SMS tool doesn't support 1:1 conversations and interactions, nor particularly custom responses like appointment change requests.

If you need the SMS addon removed, our Billing team can assist.

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