In the Reporting section for a specific email, can you explain the difference between the number of Clicks (shown under the Click Rate box) and the number of Total Click-Throughs (shown near the bottom of the page, under the list of links)? Thanks.
Clicks vs. Click-Through Distribution
4 replies
Best reply by William A
Hello @DOMW24 ,
I'd advise going through our main article on emails' click rates. There are three elements to keep in mind with your click rate:
- The email's overall click rate: how many contacts clicked at least one link after opening your email. This is typically presented as "unique clicks."
- The email's overall total clicks: how many clicks did your links get overall, including repeated clicks from the same contacts.
- The unique clicks for all of your email's links: found at the bottom of the email's overall reporting page, this will show how many contacts clicked a specific link at least once.
The numbers will be different because they're recording different metrics for the clicks. Your account's click rate average will be determined based on the email's unique click rate, not the individual links'.
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