Customer Service

I'm extremely disappointed with the customer service and the platform right now. All month there's been some error that doesn't allow me to send emails (you know-the main function of this service), and when I reached out to their chat line they said it was a known issue they are "working on" and would update me. But I haven't been updated, and I'm unable to use the software I am paying for... there's no telling when it's coming back. I tried to reach out again today but the chat line and customer support number are listed as closed (it's 11am on a Friday), so this was my only option. I would like a refund for this month and if the service is still down in June, I'll be cancelling my subscription. I need to be able to use emails for my business and my clients, this is unacceptable and a waste of my money.