Deleted video still showing up when email is sent
I have a template that I use for our organization's eNewsletters. The designers of the template added a section that includes a video. I always delete the video when I create a new newsletter as I have yet to include a video in our newsletters. I just sent a test email to myself and, although I previously deleted the video, it is showing up as a preview link at the bottom of the test eNewsletter that I just sent. I went back and checked some past eNewsletters and realized that it has been this way for some time. I just never caught it. Does anyone have any idea what's going on or how to get rid of it? Simply deleting it is not working.
Thank you!
Marla
2 replies
Best reply by William A
Hello @ChildrenFirst ,
I'm checking your latest emails, and I'm not seeing a video block in them. I am however seeing that your YouTube social icon is currently linked to a specific video on what I assume is your YouTube channel. Gmail, since it's owned by Google / Alphabet, will include linked YouTube videos in emails in the attachment area as a default functionality.
If you're wanting to avoid this, your options are to:
- Delete the YouTube icon from the social share bar in your email. If you're regularly copying from a master template, this should be the one you delete the icon from and save, that way your future copies won't have the YouTube link included.
- Replace the URL (link) for the YouTube icon, and insert either the direct link for your YouTube channel, or a different preferred video.
For guidance on either of the above described actions, I'd recommend following along with this article (also available via the Help tab in your account).
