Email Addresses: Mapping disconnect!

We're a business client and find your 3 address field choices (Home, Work, Other) mapping to our various needs EXTREMELY BEYOND FRUSTATING!!!!~ Why do you give the option of a Work address, when we can't use it???!!!

1. Contact Columns.  address field populates to: HOME

2. Completing Sign-up Form on Website. Address field populates to: OTHER

3. Segment Criteria. Address field populates to HOME

4. Exporting Reports. Only Home and Other are listed!!!!!

Customer Support said that I'd need to move all Work address to the contacts' Home address!!!! 

Am I missing something? Why even have Work Address box listed???