IM

What happens if my account email wasn't working when I sent a campaign?

Good Afternoon,

I sent a mass email to my clients, but the email address linked to my account at the time was not working. I updated the email address a few days later. Would any new client responses be sent to the new email address? And what about the responses before I updated the email address—is there a way to retrieve them?

Thank you,

Mark

E-mail Marketing

1 reply

Best reply by Inactive Member

Hello @SINYderm,

Thank you for reaching out to the Community! I do apologize but all client responses will be going to the email address that was used when the mass email was sent. Within Constant Contact we do not have a way to retrieve those responses. I do apologize for any inconvenience this may have caused!

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What happens if my account email wasn't working when I sent a campaign?

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