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Email Responses
Good evening,Ā
Ā
I've sent a few thousand emails over the last month(approximately).
Ā
I have not received any responses to these emails?
Ā
Is there something I don't have set up correctly or does my current plan not allow responses?
Ā
Thank you in advance.Ā
1 reply
Best reply by William A
HelloĀ @KevinL8689Ā ,
Ā
If people are replying to your emails sent through us, then they should be defaulting to your listed reply-to address. We wouldn't have any further control over that since the replies originate outside our system and go directly to the reply-to, nor would we be impeding that functionality.
Ā
A few support questions:
- Have you checked to see if your email program or network is spam filtering replies?
- Do you have any calls-to-action in your email so people are aware they should be replying to you?
- Are you utilizing a mailto: link within the email, attached to either a text, image, or button?
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