I recently uploaded a file with emails that were to be used for an event (not a standard email campaign). Several were subscribed as "event." They were bounced when sent - as suspended. When I uploaded them as individual names (an individual distribution list for each - very time consuming), the invitation was received. What is the fix for this? This should not happen. If a valid email address is uploaded, then it should work for an event AND for emails. Please advise.Ā
Emails are suspended when they should not be
1 reply
Best reply by William A
HelloĀ @JaneB1219Ā ,
Ā
A contact becomes suspended in our system whenĀ you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check outĀ our main article on suspended bouncesĀ for additional insight.Ā If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll be put back into suspension.
Ā
If the non-existent / suspended bounce occurs again for the viable contact, then it may be worthĀ reaching out to our Delivery teamĀ to see if they have any additional insight regarding that domain / ISP. Otherwise, there's not much else that can be done in this regard, if their ISP either doesn't recognize their address or refuses to deliver the email.
Ā
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