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Emails not being received by my client
I'm responsible for sending content for a local bank. For some reason, no one at the bank (on the list) is receiving the messages at their official bank email addresses. When I send the message to their gmail accounts, they receive them. Is this a firewall issue on the bank's IT side or am I doing something wrong?
1 reply
Best reply by William A
HelloĀ @BradM737Ā ,
Ā
Yes, this would be a firewall issue. If you're going to be sending emails through us using their addresses and domains, then it's going to be necessary to setup the Constant Contact account with self-authentication.
Ā
It may also help to make sure the email addresses being used for sending, as well as our domains, are safelisted in the network's security:
- Safelisting domains in a security system
- Safelisting email addresses in an email client or security system
Ā
If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worthĀ speaking with one of our Deliverability agents.
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