Why does the email say my name in the beginning when I selected the customized "Hello First Name" automation?
Greeting Log
1 reply
Best reply by William A
Hello @L90741 ,
When your email is being sent as a test or shown in preview, it will use your from name for the greeting tag. This will become the actual contact's info (if available) when the email is sent to them.
Join Our New Small Business Marketplace!
🗓️ January 29, 2026 | 2:00 pm ET
Popular Posts:
🎥 Stream Queens: creating video content for online marketing
📊 What Industry Are You In? Cast Your Vote!
🤖 Top AI Tools for Small Business Owners