Hyperlink on PDF not active once uploaded

Hello,

I am uploading a PDF file with 2 clickable hyperlink.

Once Uploaded the hyperlinks are no longer active and can't be clicked on the email.

Thank you

1 reply

Best reply by William A

Hello @user7677048 ,

Since PDFs can't be embedded into emails, you're technically inserting the first-page image that we generate when you upload the PDF. Since it's just an image, it can't have the multiple live links, it's just a pic of hyperlinked text.

I'd recommend either recreating the PDF using the actual email builder, or linking directly to the PDF in your email.

Hyperlink on PDF not active once uploaded

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