Hyperlinks work in preview/test but do not work in the actual SENT email

Lately I've been finding that when I send an email containing a hyperlink, the hyperlink works fine in the preview/test but does not work in the "sent" email. This is not just happening on my computer but has been reported back by several recipients. It's embarrassing and makes us look stupid. I've attached screenshots to show the troubleshooting process and error message. I've called CC support twice and basically been told it's something wrong on my end! I don't see how this could be if many recipients have reported the problem too. AND when I Google the issue I see that I'm not the only one experiencing this problem. Does anyone have any advice for this?

Below is a screenshot of a TEST email containing a hyperlink www.pdf
112.19KB

6 replies
Best reply by William A
View original
Webinar

Is your small business or nonprofit losing time and engagement to outdated or confusing social media advice? April 23, 2026 2:00 pm ET

Popular Posts:

The world's largest virtual email marketing conference. November 12-13th.