IM

iPad User Issues

When trying to create a new campaign from iPad, I have noticed the following:

1. Drag and drop stops working. Logging out usually corrects the issue, however, time and connectivity can be a hinderance to productivity.

2. After photos have been uploaded, there does not appear to be a Continue button. If the 'X' is clicked, a message that the operation has been canceled displays, however, the photograph is uploaded.

3. Preview / Send Test function. After test emails have been sent, the screen does not go to a "Complete" screen, just a brief message that disappears. It is possible to accidentally send the test again.

All of these issues occurred when I switched from MacBook Air to iPad use.

Thanks.

E-Mail Editor

1 reply

Best reply by Caitlin M

Hi @user467656. While the Safari browser can be used to create emails, the device used to access it won't give the same experience as a using a browser on a desktop. For this reason, we recommend using our mobile app instead of an iPad browser which should address most of the issues here.

For your second bullet, there is a noted issue with the screen not updating to say the image has been uploaded. You can close the screen and the image will appear in your library.

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iPad User Issues

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