I joined Constant Contact to support an organization's email marketing efforts, but when they attempt to add me to their account, they receive an error stating that my account is already associated with another Constant Contact account.
This is a new account, and I'm unable to locate the setting to disconnect it from the account it thinks I'm associated with.
Can anyone help with this?
My email is associated with another account?
1 reply
Best reply by William A
Hello DavidR8471 ,
This messaging is because the email address you're trying to add to the existing account is already being used as the username for another account you're on (i.e. this trial account). You'll need to login to your trial, and update your username to something different / unique. Once you've done that, the other organization can add you as a user to your account using that freed-up email address.
It'd also be advisable that once you've gotten your login setup for the other account, that you update your username to something more unique - that way you're free to have your email address be used to setup another account user login if necessary.
If you need further assistance with updating your trial account's username, I'd advise calling general support to provide the email address in question, confirm security permissions live, and work with the agent to administratively update that other username.
Webinar
Join our free, interactive event with expert Jay Schwedelson to learn data-backed strategies for high-performing subject lines. June 25, 2026
The world's largest virtual email marketing conference. November 12-13th.
