Please advise how to get a Contact who accidentally unsubscribed and wishes to be reinstated. And please do not suggest calling for help because the delay will be at least 30 minutes. thank you.
reinstating an unsubscribed Contact.
1 reply
Best reply by William A
Hello @DJBTECS ,
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If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.
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If theyâre unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. Youâll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then youâll need to call into the Review team, and follow their processes from there.
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Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.
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