Shall we delete unsubscribed contacts?
I know we get charged based on the number of contacts we have. Shall we delete unsubscribed contacts to drop the number of contacts so we get charge less?
3 replies
Best reply by William A
Hello @FarazV ,
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You are not charged for unsubscribed contacts, as they are considered an inactive contact type.
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Our records will still track the email addresses that have unsubscribed from you, even if you delete them from your account, so that way you don't accidentally re-import them. Otherwise, you're free to leave them in your account or export them so you have a visible record of them.
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For more info on handling unsubscribes, please see this article.Â