I created a GIF using Canva. It's 600px x 150px and 327 KB. When I try to upload the file, Constant Contact tells me to try saving my file as a different file type and re-upload it. Can anyone help with this? Thanks!
Using Animated GIF Images in an Email Campaign
1 reply
Best reply by William A
Hello @DonaldS36 ,
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Does either of the following troubleshooting steps alleviate the upload issue for that gif?
- Open image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
- Compressing the Gif (using lossy compression is available)
- Converting the Gif to an MP4 filetype, then converting back to a Gif
- Putting the Gif in an image hosting site, then adding it to your email via the Image URL method
- Making sure the Gif matches all the optimization criteria
If none of those alleviate your issues, please respond to the automated @ mention email with the Gif attached so we can investigate further.
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