I am trying to load my video link but it keeps coming back as, Oops! We can't find that link. Check the URL or reach out to our support team for more information.
Here is the link: https://share.synthesia.io/dece9e4f-aaab-4a3e-a092-a7959116d0e3
What am I doing wrong? All help is appreciated.
Hi AM4710,
Specifically, you're trying to insert a video block into the campaign? The Cross Device Editor supports many media platforms but if it's not on this list then it won't work. I wasn't able to find it. You will have to insert an image and hyperlink it manually.
🗓️ January 29, 2026 | 2:00 pm ET
