Where's my template ?

Hello @JenniferC4553 ,

While there might be variance based on the plan level, these free templates generally have a 3-5 business day turnaround. Since the original call was in the mid-afternoon on the 12th, it's been less than two business days since the original request. If you're still not seeing the free template design in your account by end-of-business Tuesday, June 18 (fourth business day), I'd advise calling general support to check the progress.

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Once the free template has been made for you, I'd recommend following along with this article when you're editing your first copy of the template for sending. Once you have it a bit more fine-tuned to your desired layout and design, I'd also recommend saving that version of it as a reusable template that can be created or copied from going forward.

When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, and also screenshare while you're logged into the account.

Our Community also has resources under the Get Help and Resources tabs at the top, particularly for the Marketing Digest page and Onboarding Hub pages.

Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well.