Why does updating a contact's email say it's already in use?

Hello - I am trying to update the email address for a contact. System says the updated email address is already used in the system - however, when I do an export and search for the email address, it does not exist. Why is CC telling me that the email address is already being used?

Contact Management

Contacts

1 reply

Best reply by William A

If that email address was already previously on the account, its contact record may be attached and unable to be edited. I'd advise adding the updated address to the system via the type/paste multiple or import file methods, since the singular add will likely encounter the same issue. Once that email address has been added as contact, you can update it with all the associated contact info (name, address, custom fields, list memberships and tags, etc.)

View original

Why does updating a contact's email say it's already in use?

Back to Business '26

For a limited time enjoy 30% off for 3 months. *Terms apply