Hello Community!
We wanted to make sure we got some common questions answered regarding how the event tool works, and highlight our existing resources on it. If you don’t see your question below, feel free to reach out in the Community or our other available support channels. You’re also welcome to email our Community & Social Care team at social_support(at)constantcontact(dot)com with your account username and your support request.
Table of Contents
Quick Reference to Event-Related Articles
How does the ticket-based registration system work? Do I need to have tickets?
Tickets are a great way to track and manage registrations, including the main registrant and additional guests. You’re able to ask event registration questions that cover the whole group, or are specific to each ticket-holder.
While setting up tickets, you can also create codes for the sake of discounts or hiding the ticket from general registrants. These hidden codes can also help keep your event private.
For a full overview of setting up tickets for your event, make sure to check out our main article on the topic.
With that said, we know that for some events, it just doesn't make sense to have tickets. You can always activate your event without setting up tickets.
See also:
Create an event with multiple session offerings
Where do I see the registrants and reporting for my event?
The event dashboard gives you access to view, manage, and export your event registrants — including their statuses, guests, addons, and other details asked for in the registration.
The event system also provides additional info on overall order (registration) totals, ticket types, addons, and promo codes used. Make sure to check out our article on viewing and exporting event activity reports for a full overview of how reporting works in the new event tool.
See also:
View and manage event registrations
Resend the order confirmation email for an event
How are payments handled?
Currently, PayPal and Stripe are the available online payment processors, and our devs are exploring contracts with other potential providers. We'll update our articles and this FAQ accordingly if there are changes to the available online payment processors.
Just as with the legacy system, there are processing fees associated with sold tickets and add-ons. PayPal charges a fee of 3.49% + $0.49 (may vary based on your agreement with PayPal), and Stripe charges a fee of 2.9% + $0.30. We also collect a fee of 2.9% of the transaction. You can choose to either have these fees taken out of your total revenue or have the registrants cover the transaction fees.
For step-by-step and visual guidance on setting up payment options for your event, we recommend following along with this article.
If you need to refund a registrant for a cancellation or error, you can update their status within the event dashboard and refund them via the online payment processor they used.
I’ve published the event, now what?
Now you can start pushing the event out to your contacts and social followers!
If you want an informational landing page to be seen prior to the registration form, we definitely recommend using either the auto-generated one we provide after publishing your event or creating your own.
Confirmation emails are coded to pull a lot of their information from the event’s basics, but do allow you to customize the supplemental wording. Check the wording to make sure it works for your needs, or rewrite the text with what you prefer for thanking your registrants.
Once you’ve done that, you can start promoting your event! Send email invites to your contacts, create social posts inviting your followers to sign up, and share your event calendar.
We hope this FAQ can answer your questions regarding the new event tool, and get you started with building your events. If you have additional questions, our support teams are happy to help here in the Community and through our other available support channels. You’re also welcome to email our Community & Social Care team at social_support(at)constantcontact(dot)com with your account username and your support request.
Revised April 7, 2026
