Have you attended our recent free webinar 'Getting Started with Constant Contact'? Here are the most frequently asked questions and the in-depth answers to them explained by our experts.
Can I add contacts using my phone?
Yes! Download the free Constant Contact app from Google Play or the Apple App Store to upload contacts right from your mobile device.
What details are required to add a contact?
Only an email address is required. All other details (like names, phone numbers, or birthdays) are optional.
Can I store extra details about my contacts?
Yes. You can create custom fields for unique details like favorite products or membership levels when importing contacts or in settings.
Can I connect other apps to import contacts?
Yes. Constant Contact connects with many popular tools and platforms. If your app isn't supported, you can upload a CSV spreadsheet instead.
Can I use a purchased email list?
No. You must have explicit permission from people before emailing them. Bought lists aren't allowed because they hurt your ability to deliver emails successfully and could lead to leagal issues.
What if I don't have contacts yet?
No problem! Start with anyone you have, then use built-in tools like website signup forms, landing pages, and social links to build your list. Check out the Grow Your List webinar for extra tips.
What is the Brand Kit?
The Brand Kit saves your logo, colors, and images so all your email templates automatically match your brand design. You can even scan your website to fetch these automatically.
Can I use Canva to design my emails?
Yes! Connect your accounts once, design in Canva, and share directly to Constant Contact as an email—no downloading needed.
Can AI help write my emails?
Yes. Use the "Write with AI" button in any text block to generate drafts, subject lines, and preview text based on a short prompt.
What is an email preheader?
It is the snippet of text shown right next to or below the subject line in an inbox. Writing a good preheader encourages people to open your email.
How do I verify my email address before sending?
If using a custom domain (like [email protected]), authenticate it in account settings to prove you are a safe sender. For free webmail (like Gmail), Constant Contact automatically handles authentication for you.
How do I share a PDF or document in an email?
Upload your file via the link tool on a button or text selection. Constant Contact stores the document and turns it into a simple link for readers to view or download.
How do I save an email design as a template?
Click the options menu next to a draft and choose "Save as Template." You can then reuse that layout for future campaigns without starting over.
How do I test how my email looks on mobile devices?
Use the Preview tool in the email editor to switch between desktop and mobile previews, or send a test email to yourself.
How long should my email text be?
Keep text short and focused—around 20 lines or less. Include one clear main point and a prominent button leading to more information on your website.
Who presents the webinar?
The Constant Contact Webinar Team.
