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My Account deactivated

user2069986
Participant

My Account deactivated

Hello 

 

I just signed up now and when i tried to login it says my account is deactivated please advise because i cant be billed next month without using the platform.

1 REPLY 1
William_D
Moderator

Hello @user2069986 ,

 

It appears your account is currently under review. You'll need to speak with our Review team over the phone to securely discuss your account status. Reviews are an important part of our business, as it helps mitigate spam and scam accounts, ensure compliant emailing, and to safeguard sending reputations for you, our other customers, and for our company as a whole.

If for whatever reason you're unable to call in or stay on the line, we can get a ticket submitted for a callback. Please be aware this ticket has a 24-business hour turnaround, depending on the size of their queue. If you need us to do this, just let us know.

 

Additionally, there is currently no billing data associated with your account, so you wouldn't be charged for this account.


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William D
Community & Social Media Support
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