Hello @MilanWR ,
You can view and manage all bounces via the reporting for your emails. For full instructions (including visual aids) on viewing, managing, and removing / unsubscribing bounced contacts, please read through this article.
Hello @MilanWR ,
You can view and manage all bounces via the reporting for your emails. For full instructions (including visual aids) on viewing, managing, and removing / unsubscribing bounced contacts, please read through this article.
Hey, thanks for your help. I tried following that page before I posted, but the directions on there are no longer accurate. If you click the number in the "bounces" column on the email reporting screen, it takes you to a page of results for that email, rather than a list of contacts for whom the email bounced as it does in the tutorial. So I have no way to see a list of recipients who are bouncing the newsletter (or the "recommended for removal" view as the tutorial calls it).
Some of your emails are Subject AB, which means they have their own individual reports for their sendouts. If you scroll down on your latest email for example, you'll see separate reporting for both subject versions. If you click one of the numbers or the "view report" links for them, you can switch the top dropdown menu to Bounced, and then the second to Recommended for Removal.
Due to how Subject AB functions, some of its reporting will be handled differently than a normal email. For additional info on handling Subject AB reporting, make sure to check out this article.
Thank you!! Figured it out thanks to you.
Support Tips
"Our reporting metrics can provide a list of bounced contacts that we recommend for removal. Use this to you advantage to improve your delivery and engagement, clean your lists, and keep your subscription costs down!" - Will
See ArticleSupport Tips
"Including too many links in an email may shift attention from your main call-to-action. Limit links to keep the goal clear." - Kyle
See ArticleSupport Tips
"Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick
See ArticleThe holidays have come and gone. For many seasonal businesses, this means the rush of shoppers has decreased as well. Instead of turning off the lights and waiting for spring, make your email marketi...
See Article